RETURNS & REFUNDS POLICY

This Returns & Refunds Policy applies to purchases made on jewishintampabay.com, owned and operated by Project M Ventures LLC.

We want you to be satisfied with your purchase. If there is an issue with your order, please review the conditions below.

1. Return Eligibility

You may request a return if:

  • The item was received damaged, defective, or incorrect, or

  • You contact us within 30 days from the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been used, worn, or altered

  • Items damaged due to misuse or improper handling by the customer

  • Clearance, final sale, or specially discounted items (if clearly marked as non-returnable at purchase)

3. Return Request Process

To start a return, please contact our support team before sending anything back.

Provide:

  • Your order number

  • A description of the issue

  • Photos of the item if it is damaged or incorrect

Contact:

If your return is approved, we will provide return instructions.

Items sent back without prior approval may not be accepted.

4. Return Shipping

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost.

  • For other approved returns, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

5. Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be issued to your original payment method.

  • Processing time typically takes 5–10 business days, depending on your bank, PayPal, or card provider.

Refunds include the item price only (unless otherwise stated).
Shipping fees are only refunded when the return is caused by our mistake.

6. Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and item.

If a package is confirmed lost in transit by the carrier, we will offer either:

  • A replacement, or

  • A full refund.

7. Exchanges

We do not offer direct exchanges.

If you need a different item, please return the original item (if eligible) and place a new order.

8. Chargebacks and Payment Disputes

Before opening a chargeback or dispute with your bank, PayPal, or card provider, please contact us first so we can resolve the issue quickly.

Unnecessary or fraudulent chargebacks may result in refusal of future service.

9. Contact Information

For all return and refund requests, please contact:

Project M Ventures LLC
Email: [email protected]
Phone: (510) 271-8845