SHIPPING INFORMATION

This Shipping Policy applies to all physical product orders placed on jewishintampabay.com, owned and operated by Project M Ventures LLC.

We aim to provide clear, transparent, and predictable delivery times for every order.

1. Shipping Coverage

We ship to multiple countries and regions, depending on availability at checkout.

If your location cannot be selected during checkout, please contact our support team for assistance.

2. Taxes

  • Sales tax charged at checkout: 0%

No sales tax is added to your order on our website.

For international shipments, your local customs authority may charge import duties, VAT, or other customs fees. These charges (if any) are the responsibility of the customer.

3. Flat Rate Shipping Fee

We use a flat rate shipping fee per order.

  • The exact shipping cost is clearly displayed at checkout before you complete your payment.

  • The shipping fee does not change based on the number of items in the same order.

4. Order Processing Time (Preparation Time)

  • Preparation/handling time: 3–5 business days

This includes order verification, quality check, packing, and handover to the shipping carrier.

Business days do not include Saturdays, Sundays, or public holidays.

5. Shipping Transit Time

  • Estimated transit time after dispatch: about 7 business days

Actual delivery time may vary slightly depending on destination, carrier operations, and local logistics conditions.

6. Total Delivery Time

The estimated total delivery time from order placement to arrival is:

10–12 business days

This total includes:

  • 3–5 business days processing time, plus

  • about 7 business days shipping time.

7. Daily Order Cut-off Time

  • Cut-off time for same-day processing: 5:00 PM (17:00) local processing time.

Orders placed:

  • Before 5:00 PM → counted as placed on the same business day

  • After 5:00 PM → counted as placed on the next business day

This affects when the 3–5 business day processing period begins.

8. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

You can use this tracking number to monitor your shipment status online.

9. Failed Delivery or Incorrect Address

If delivery fails due to:

  • An incorrect or incomplete address provided by the customer

  • The recipient being unavailable

  • Failure to respond to carrier contact attempts

The package may be returned or held by the carrier.

If reshipment is required, an additional shipping fee may apply.

10. Shipping Support Contact

For any questions regarding shipping or your order status, please contact:

Project M Ventures LLC
Email: [email protected]
Phone: (510) 271-8845